TERMS & CONDITIONS
Updated 5-1-2026
WAXD Auto Detailing seeks to provide the best complete mobile auto detailing and ceramic coating
experience. We would like to take this opportunity to thank you for considering our services and point
out some of the terms and conditions of our business criteria. We hope you will find these policies
listed below helpful and informative in explaining the extent of our services.
The following is designed to protect your rights and our own. The most important terms are found at
the top of this page under “Cancellation & Rescheduling Policy”, and “Vehicle Terms”
By scheduling any service with WAXD Auto Detailing you hereby agree to all terms listed in this
document.
Cancellation & Rescheduling Policy
We take a $40 deposit to secure all appointments prior to service. If the customer reschedules or
cancels with at least 24 hours notice, we will transfer the deposit to a future appointment or issue a
refund, at the customer’s preference. Cancellations or reschedules made with less than 24 hours
notice forfeit the deposit. This deposit is deducted from the total cost of the service upon taking
payment. If, for whatever reason, the customer does not pay the $40 deposit prior to service, it will be
charged when taking payment.
Before Your Detail
The client is sent a full guide prior to their appointment so that they may prepare their vehicle for
service. If the vehicle is not ready at the time of arrival, and WAXD Auto Detailing has to wait more
than 10 minutes for the customer to remove excess trash, personal belongings, or in any such way
make the vehicle available, we reserve the right to charge a $50 convenience fee for the lost time.
If the client is not home, or is unable to give access to their vehicle for any such reason within a
reasonable time frame, we reserve the right to charge a $100 time-slot fee for taking up a valuable
position in our busy schedule. Please, ensure your vehicle is available and terms are respected.
Vehicle Terms
Please remove all personal belongings, money, and other significant items from their vehicle prior to
any type of service. WAXD Auto Detailing will not move personal belongings for safety & liability
concerns.
Each job has an average allotted time in which it is scheduled for, based on the package selected and
conditions specified by the customer. The customer is responsible for letting WAXD Auto Detailing
know of any excessive conditions prior to their booking, so we can provide the most accurate
estimate. Examples of these conditions are pet hair, stains, kids messes, mold, bodily fluids, sand,
trash, etc. The vehicle may be subject to an updated quote after in person inspection if any such
conditions are present.
If areas such as the center armrest storage or glove compartment are not cleared of belongings, we
will not be able to clean them due to our desire to protect the client’s private personal property.
We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be
left in the vehicle we will do our best to clean around the car seat but can’t promise your total
satisfaction. Due to child safety, we will not uninstall or install car seats under any circumstances.
We reserve the right to charge each vehicle according to its condition, and the duration of time we
believe service will take. As a client booking with our company, you acknowledge that our prices are
variable depending upon the inspection of your vehicle. We will always inspect your vehicle prior to
beginning service to make sure you know the extent of the work that needs to be done.
Additional fees will be applied to all jobs that involve pet hair, stains, odors, hazardous material such
as mold or waste matter, etc.
Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The
removal of either element is not guaranteed with any of our service offerings. However, on most
occasions, we are successful at removing visual traces of both elements.
We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to
please so we will always try our best using professional-grade equipment and chemicals. Please be
aware that some upholstery, seatbelts, and carpets are beyond cleaning and may not completely
clean up as expected. Some stains are permanent. We will consult you on what can and cannot be
done in regard to your vehicle’s interior.
Odors cannot be removed by cleaning alone. They must be treated with ozone treatment and may
require attention from a specialist.
When it comes to windows we do our best, but due to variables such as temperature, windows may
have a film. Please allow the car to cool and then take a microfiber towel and wipe the film off if you
see streaks. We do apologize for any inconvenience this may cause, this is simply the nature of how
window cleaning chemicals work.
We are not responsible for damage due to heavily soiled, stained, or damaged interior components,
such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt,
grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
The headliner may be gently cleaned, however, there may be remaining stains. The glue used for
headliners will start to release if cleaned more aggressively or with stronger cleaners. Please
understand that headliners may not be completely clean due to this reason. If you choose to clean
them, you do so at your own risk. They may look clean but will sag over time due to the glue being
compromised. If during pre inspection the headliner is too fragile to work on, we will not attempt to
damage it further with cleaning.
We are not responsible for baked-on brake dust that cannot be completely removed either on the
surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or
replaced.
Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a
period of time. This will result in a deep chemical mark on the paintwork that may need additional
work to safely remove. In some cases, the mark cannot be removed completely without
compromising the clear coat.
Exterior black or gray textured or smooth trim pieces may be beyond restoring and will have to be
replaced. We try our best to restore the plastic to its original color, if that is a service you have
previously discussed.
Any wax, sealant, or coating not properly cared for will not last its intended durability length. We
recommend safe hand washing.
On-Site Service Terms
We require payment to be made in full on the day the service is completed. You will be sent multiple
reminders to make this payment.
We reserve the right to request payment in full if a client has canceled multiple times, as a condition
for their rescheduling. We reserve the right to refuse service to clients if scheduling or payment terms
are not respected. We reserve the right to alter or amend a booking time/date without penalty but
wherever possible will let the client know of alternative arrangements upon notification.
We reserve the right to alter a booking or move a booking in accordance with weather conditions,
poor health of staff, and/or equipment failure without penalty to the company, but wherever possible
will let the client know of alternative arrangements upon notification.
For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any
trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure
to get our attention from a distance. We try to pay attention to our surroundings but don’t want you to
get hurt by tripping over hoses, cords, and other hazards.
We expect all clients to properly communicate the condition of their vehicle before our technicians
arrive. If upon arrival, our technicians have reason to believe the client hid conditions such as urine,
feces, semen, mold, mildew, and other hazardous substances, WAXD Auto Detailing reserves the
right to request partial payment at our discretion without completion of the job. This is to ensure a safe
work environment, and keep our technicians from being taken advantage of.
Photo / Video Rights
When scheduling services with WAXD Auto Detailing, you give us the right to post photos and videos
of your vehicle before, during, and after the service is performed. Our company has a fairly large
social media presence online, so your vehicle may find its way onto the internet. We will not identify
our clients by name without their permission beforehand. We will also not include license plates or
home addresses without client's permission beforehand. If you have any concerns related to our use
of media, please let us know prior to service and we will happily accommodate.
If you do not agree to our photo/video terms above, please print and sign this.
I declare that I, _____________________(first and last name), do not authorize WAXD Auto Detailing
to use photos or videos of my vehicle for marketing purposes. I acknowledge that these materials
may be used as internal training materials.
DATE: ______________________________
SIGNATURE: __________________________
Service Guarantee
If there is a probable and clear cause that the service technician did not fulfill the package as ordered
or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or
unsatisfactory portion of the service.
Clients must report any potential mistakes made by WAXD Auto Detailing at the time of the
post-inspection or within 24 hours of a job being completed. Failure to report past 24 hours of
completed work does not guarantee any correction. We will, however, do our best to understand your
needs and serve you appropriately. Redos, refunds, or reimbursements will not be made after any
unauthorized cleaning or repairs.
Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20%
of the value of your service.
Only services included in your order and additional services authorized by WAXD Auto Detailing are
covered under our service guarantee. Any services not authorized by WAXD Auto Detailing are at the
client’s own risk.
Payment Terms
Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates
our service guarantee and any redo services or discounts are at the sole discretion of WAXD Auto
Detailing.
The client who books the service is responsible for a verbal or written agreement on the
pre-inspection and post-inspection of their vehicle, RV, or trailer. Failure to do so will forfeit the right to
a refund.
Any claims must be filed within 24 hours of the completion of the service by emailing
(support@waxdmobile.com) with photographs attached.
Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors,
human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other
hazardous materials voids our service guarantee. No refunds, redos or any additional work will be
performed outside of the original package or estimate.
We reserve the right to charge the customer for lost time, inconvenience to our other customers, or
for hazardous conditions. Please ensure you have followed our terms and guides prior to our arrival. It
is your responsibility.
Some issues may require services beyond those you ordered. Refusing the services recommended
by client service or your on-site technician may invalidate the service guarantee.
General Terms and Conditions, Terms of Payment, Legal Fees, and
Disputes
The client agrees to make full payment prior to the release of the products or vehicle. The vehicle or
products will not be released until full payment has been processed accordingly. Any invoice that is
not paid at the time of order or delivery is considered past due and the client is responsible for all
collection fees including but not limited to attorney fees and court costs for unpaid balances at the
interest rate of 18% per annum.
This is not an expectation contract and we are not responsible for buyers’ remorse.
By accepting the product or vehicle you are accepting the job as complete and that the performance
is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. Clients
shall identify to WAXD Auto Detailing in writing any dispute concerning an invoice within three days of
the date of the invoice. If disputes are not identified in writing within the three-day time frame the
client has accepted the job and the invoice. Clients must contact WAXD Auto Detailing of any and all
work in dispute, accompanied by a written explanation. After investigation, if an error is found on our
behalf we will make appropriate corrections.
WAXD Auto Detailing is not responsible for loss or damage to vehicles or articles left in vehicles in
cases of fire, theft, accident, or any other cause beyond our control. We do not accept responsibility
for consequential damages or loss of any kind related to the sale, installation, or delivery of our
products.
It is the client’s responsibility to read our Terms & Conditions available on our website prior to
contacting WAXD Auto Detailing to perform any services.
ESTIMATES: Estimates are good faith estimates and are based on the current information WAXD
Auto Detailing has at the time the estimates are given. Estimates given are good for 30 days and are
subject to change.
VEHICLE INSPECTION/CONDITION: WAXD Auto Detailing will complete a pre-inspection with the
client before beginning any work on the vehicle. At this time, our technicians will notify the client of
any concerns they may have. The client is responsible at this moment to explain to the technician
what they desire out of the detail.
WAXD Auto Detailing is not responsible for the condition of the surfaces of the vehicle prior to any
services rendered. Any existing scratches, cracks, or other damage will be visible through a coating
or paint protection, and such surface damage or imperfections may damage the protection applied
and cause the protection to fail prematurely. We reserve the right to refuse any work or vehicle for
any reason.
CHANGES/CORRECTIONS/ERRORS: We reserve the right to correct inaccuracies, prices,
omissions, descriptions, and errors relating to products, productions, availability, and update
information at any time without prior notice.
By scheduling an appointment with WAXD Auto Detailing, you, the client, acknowledge you
agree to these terms and conditions in full.
Thank you for taking the time to read through our terms & conditions. WAXD Auto Detailing aims to
provide the best service possible while protecting all parties and ensuring a safe & fun work
environment for our valuable employees. We look forward to serving you!
WAXD Auto Detailing
512-361-5948